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The 2001 WBO Nellie Cashman

Women Business Owners congratulates
2001 Nellie Cashman Woman Business Owner of the Year:
Maureen I. Dickson
Cap Sante Marine Ltd.

Distinguished finalists:
Susan P. Bittner
Fryer-Knowles, Inc.
Alice Cunningham
Olympic Hot Tub Company
Wendy Edie
WRE Construction Inc.
Carol R. Nagy
Soft Coverings

Susan P. Bittner
Fryer-Knowles, Inc.
Susan Bittner has owned Seattle-based Fryer-Knowles floor covering company for 10 years. Fryer-Knowles is a marine and commercial floor covering and industrial painting firm founded by Susan's father-in-law in 1955. Today's revenues are in the $4 million range with about 25 employees.

Her product base of flooring ("which has been a need for centuries") expands as technologies, regulations and customer tastes evolve. Specialized flooring projects include solving the uneven flooring problem in the old Frederick & Nelson building, creating a quality, level surface for the flagship Nordstrom store. Other applications are seen in the non-skid surfaces of the USS Carl Vinson naval aircraft carrier and the seamless, laser-level floor in the corporate television studio at Microsoft.

Susan has battled the common prejudices against women in traditionally male-dominated fields. Once told to stay home since she was taking jobs away from men, she enjoys knowing she has been creating jobs in a stable, successful environment for many years.

Her obstacles have included care-taking of a spouse with MS as well as disabled parents, a divorce and single parenthood of her daughter. Susan is active in the various carpet/tile, construction and marine organizations and serves as a board member of Youth Eastside Services and as a Girl Scout leader. Susan also volunteers as a reading tutor and in computer training in the public schools.

Alice Cunningham
Olympic Hot Tub Company

Driven by desire to escape a government job that paid well but was stifling, Alice Cunningham co-founded Olympic Hot Tub Company in 1977 with her husband Blair Osborn. As majority owner, Alice has helped grow the fledgling business into a three-store, 30-employee operation that is the No. 1 selling dealer for Watkins Spas, the world leader in spa manufacturing.

In 1977 custom wood hot tubs were the "coming thing," and Alice's vision paid off to introduce hot-tubbing to Seattle. Business was slow as awareness built, and no banks would consider loans or financing on such a long shot. Over time, Alice became sophisticated in sales and marketing, using creative advertising and a savvy sales staff to build the business. An early hurdle called for the transition to portable plastic spas, discarding construction for sales and delivery. Production soared.

This year's energy crisis, drought and stock market correction combined to present Alice's biggest obstacle yet. A renewed focus on energy efficiency is helping sales, which have averaged in the $6 million range in recent years. Committed to the quality of life benefits of spas, her firm stays customer-driven - "After all, not everyone owns a hot tub yet."

Olympic has received numerous industry and civic awards. Alice is a long-time board member of Washington Women's Foundation and enjoys mentoring startups and nonprofits. Currently 5% of the company's pretax profits go to local charities.

Maureen I. Dickson
Cap Sante Marine Ltd.

Maureen Dickson purchased Cap Sante Marine, then a failing marine repair facility in Anacortes, in 1980. Today, Cap Sante Marine is the only woman-owned and -operated marine facility of its kind in Washington, and is the largest marine repair company in the Northwest.

In 1995 Maureen acquired a second marina in Anacortes that allowed boat owners to do their own work, and later expanded to a third marina on Lake Washington. The company provides all aspects of boat repair, dry storage and moorage, fuel docks, and fiberglass, woodworking and shipwright services. In 1999 Maureen formed a division to handle cruise ship maintenance, including designing and manufacturing the first wheelchair-access lift. She opened subsidiaries in Canada and Germany to service global repair needs as the cruise ship business expanded.

The eldest of 12 children born to Irish immigrants, Maureen was taught early the values of responsibility, compassion and patience. Dismissive about obstacles, she maintains a philosophy of "Service Excellence," competence and integrity. Cap Sante is a thriving family business, employing 80 (including several of her children and their spouses), with steady sales growth now in the $8 million range.

Maureen serves on many community boards in Skagit County, including three terms as president of the Anacortes Chamber of Commerce. She is a major financial supporter of many local agencies, and has established a scholarship fund for employees' children's college tuition costs.

Wendy Edie
WRE Construction Inc.

Wendy Edie founded her own general contracting company, WRE Construction, in 1994. Following a brief stint working for other contractors, Wendy knew she had the tenacity and spirit to make it on her own. Responding to the Port of Seattle's search for women contractors for the noise remedy program, WRE Construction successfully bid and performed more than 400 projects to insulate single-family homes against airport noise. Today, Wendy also works on remodeling projects for the City of Seattle Homewise Program, Project Impact and King County Housing Authority and recently gained certification as an EPA lead paint abatement firm.

With 10 highly valued employees and revenues in excess of $2 million annually, WRE Construction has built a reputation for honesty, integrity and quality workmanship. Wendy believes their commitment to please customers sets her company apart and created a strong referral base of business.

Her tenacity helped pull her through the early years of rejection and closed doors as she sought credibility in this male-dominated industry. Also tenacious financially, Wendy continues to personally handle the firm's bookkeeping and receivables, the backbone of a contractor's cash flow and success.

Carol R. Nagy
Soft Coverings

Carol Nagy founded Soft Coverings in 1978 as a 23-year-old textiles major with a dream: to own a retail store that offers fine textiles in a gracious, welcoming environment. A first of its kind locally with few peers in the U.S., Soft Coverings sells decorative fabrics for furniture, bedding, windows, cushions and table coverings. The store stocks 25,000 yards of fabric that is "northwest" in look and feel. Thousands of higher-end fabrics are available by special order. Drapery hardware and trimmings are stocked, and custom design and installation round out the offerings.

Now the owner of the commercial building on Queen Anne in which she began, Carol is expanding in spite of the weakness of her geography. The northwest is a backwater in the textile community, which is centered on the east coast. NWCurtain is her next project, a made-to-measure window covering division opening soon. Soft Coverings employs 6 and revenues are nearing $1 million.

A bout with leukemia forced a scale back in 1994, but long-time employees maintained the business until her return 18 months later. Facing her mortality in the company of her two toddlers was humbling. A joy today is when one of them shows up at the shop unannounced to see how they can help out.

Carol has been very involved in improving public education, most recently in John Hay Elementary's drive to become a banner school for the Seattle School District.

Photo Credits: Kate Baldwin, Kate Baldwin Photography. Email: kate@katebphoto.com.

 

 

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